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Patient & Visitor Services

Out Patient Department

Overview & Guidelines

  • A one time registration  fee would be applicable. The billing for the same would be done in the respective OPD’S. Individuals will be issued a registration number which is valid for all the services at the hospital
  • Appointments for OPD can be booked through
    • Website :  Book An Appointment Section
    • Phone Number:  Bannerghatta Road: 08066214444 | Cunningham Road: 08041994444 | Nagarbhavi : 080 2301 4122 | Rajajinagar: 080 2300 4444
    • 24*7  Live Chat Helpdesk on the website
  • After the appointment is confirmed kindly be present 15 minutes prior to your appointment timing.
  • Sometimes there might be a slight delay in the appointment timing, kindly be patient us.
    • Every OPD has a screen with the live status of the appointments for each doctor, if there is a delay you will be able to view it.
  • We also accommodate patients who come without booking an appointment

( walk in patient) however they may have a longer waiting time.

  • **It’s always advisable to book a prior appointment.

 

Billing

  • Billing is done in all the respective OPD’s
  • For any further investigations, the patient is guided to the respective department.
  • Billing for investigations is done in the respective billing counter of the department
  • Payment is accepted in Cash/Credit Card/ Debit Card

 

Inpatient Department

Before Admission

  • Planned Admissions – Patients are admitted  through doctor’s admission letter
  • Unplanned Admissions – Patients who do not have the doctor’s admission letter need  to go through the admission process at the respective IP Billing counter located at the first floor.
  • An intimation call will be made by the hospital on the day of admission and in case it is not received you are requested to confirm with the admission counter.
  • We accept Cash / DD / Debit cards / Credit cards of all major banks.

 

During Admission

  • Patients are admitted either through doctor’s reference letter or CMO’s recommendation.
  • Foreign nationals/NRI failing to produce Passport & Visa/PIO can be denied admission.
  • The deposit amount will vary depending upon the type of accommodation. ( The type of accommodation can be selected at the time of Admission at the IP Billing counter)
  • The deposit amount has to be paid according to the rules, within 24 hrs in case of emergency.

 

After Admission

  • Day care Patient will be kept under observation for a maximum of 8 hrs, after which they  will either be admitted as regular patient or discharged
  • In case  the patient has to be shifted to the  ICU, the room has to be vacated. During the transition a bed dormitory will be provided**

**Charges applicable

  • Any formality will be completed by the advocate ( family/relative/firend) assigned by the patient
  • Consent for admission/ discharge will be taken from the patient/advocate
  • Counselling before admission related to charges/ insurance will be done by the respective Service Line Managers (SLM’s) to ease out the process

 

Discharge

  • The patient will be discharged once the doctor in charge authorizes the discharge
  • The discharge process is initiated round the clock  in the hospital
  • An intimation for the discharge is sent to the billing department once the doctor authorizes the discharge after which the final bill is prepared.
  • On completion of the final settlement by the advocate, the billing department issues a ‘Pink Slip’ which has to be submitted to the Nurse on duty at the respective Nursing stations.
  • Depending on the type of payment (Cash/ Insurance) we try our best to ease the discharge process for you. Incase of Insurances which take longer, there is a lounge available where the patient will be moved to (depending upon the stability of the patient) with a doctor, bed & major services available.

 

Guidelines

  • The hospital serves well-balanced vegetarian meals. We strictly do not allow outside food.
  • Smoking, consumption of alcohol is not permitted within the hospital premises
  • Mobile phones are not permitted in restricted areas of the hospitalAll medicines, consumables etc for the patient will be provided by the hospital, no outside medicine or consumables are permitted to be brought
  • Patients are advised not to carry cash or wear or keep any jewellery during their hospitalization. The hospital is not responsible for any kind of loss.

 

Visitors Policy

Room Type Visitors pass Attendant Pass
Multi rooms 2 per visit 1
Twin Deluxe 2 per visit 1
Private Room 2 per visit 1
Executive 2 per visit 1

Visiting Hours

PICU 11:30 am – 12:30 am
MICU 11:30 am – 12:30 am
NSICU 11:30 am – 12:30 am
CSICU 11:30 am – 12:30 am
CICU 11:30 am – 12:30 am
NICU 10:30 am – 11:30 am
Wards & Rooms 4:00 pm – 7:00 pm

 

  1. Children below 12 years not allowed
  2. No family members allowed during surgery except during Delivery of a baby at The Nest one attendant is allowed
  3. Attendant & Visitors pass is mandatory which is issued at the respective admission desks
  4. Only one attendant is permitted to stay with the patients round the clock (except in Wards). Attendant pass is valid up to the date of discharge.

Patient Services

  1. Healthcare At Home – Know More
  2. Guardians Program
  3. Seniors First Program
  4. Care For Caregivers – Know More
  5. Here To Hear
  6. Patient Rights & Responsibilities – Know More

Floor Directory

Visa Immigration Health Check

Fortis Hospitals Bangalore is an approved partner for conducting Visa Medical Checkup for immigration requirements to the following countries.
 
Australia | New Zealand | South Korea | The United Kingdom | Canada
 
To know more about documents required & guidelines please Click Here